ABOUT US
Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business with strong core values. We are a certified B Corp and Living Wage business. We are committed to supporting our community through charitable contributions, helping our customers save money and supporting our environment through water and resource conservation. We are leaders in technical innovation with proprietary development of the WATER factor System technology providing cutting edge wireless utility monitoring which works with easy-to-use online software that customers can access their utility usage data. We are looking for someone who is like minded and wants to grow with our business and be part of our team long term.
We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department.
This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, de-escalation, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in high volume fast paced high volume environments.
ONLY THOSE CANDIDATES WITH ACCOUNTS RECEIVABLE AND CUSTOMER SERVICE EXPERIENCE WILL BE CONSIDERED
Full time (37.5 hours/week)
Working Hours: 8:30 am – 5:00 pm Monday to Friday
Compensation: $29.50/hr starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.
You have:
- Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
- 3+ years of relevant experience
- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- strong communication and customer service skills
- conflict resolution and de-escalation skills
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- ability to review, interpret and apply legal policy and documents
- experienced with Accounts Receivable (billing / finance)
- experienced or knowledgeable in arrears management / collections
- very high attention to detail with a focus on accuracy with large volumes of information
- strong ability to work with numbers
- strong problem-solving skills with the ability to investigate and resolve issues
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check
Responsibilities include:
- taking customer calls and emails - addressing account and billing related questions, providing information and resolving billing issues
- responding to emails and calls from clients (Property Managers and Developers)
- implement CCE Customer Complaints Policies & Procedures
- addressing high bill inquiries through assessment of utility usage and billing rates
- identifying billing errors and requesting bill correction from management
- maintain accurate database of client files including information regarding contact, payments and communication
- opening and closing customer accounts
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- undertake collections calls and emails seeking resolution of payment
- consistently, communicate and enforce Arrears Management Policies with customers
- implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
- issuing arrears notices to customers
- draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
- oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
- draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
- liaise with solicitors regarding Notice of Lien and / or Registered Liens
- responding to Property Management Inquiries with arrears status updates
- draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
- coordinate utility disconnection activities with Electrician
- coordination with contractor (i.e., plumber) to undertake install and repair work
- scheduling meter installation or wire repair appointments for technical staff
- generating Work Requests (meter or wire repairs) for technical staff
- generate meter reading requests for technical staff
- downloading and input of invoices
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned
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