DESCRIPTION

Ranked as one of Ireland’s best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
We are looking for a target-driven Billing Analyst to work with the growing Revenue Protection team across the PrepayPower Billing Team. This role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.
The ideal candidate will be highly target-driven with strong experience working with Microsoft excel preferably in a utilities billing role. The role will involve a high level of excel based billing work and the successful candidate will be required to improve and streamline the existing billing process.
Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.
If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven ability to work to strict targets to achieve individual and team objectives.
• Hold a minimum qualification of a bachelor’s degree (Level 8) or a minimum 2 years’ experience in a similar role.
• Excellent communication skills with the ability to articulate complex ideas effectively.
• Intermediate level of Excel.
• Excellent analytical, numerical & problem-solving skills.
• Proven ability to work in a self-directed and organised manner.
• Experience of working with a Customer Relationship Management (CRM) system would be beneficial.
• Previous utilities experience is preferred with energy supplier experience would be a distinct advantage.

• Ensuring all billing activities are completed accurately and on time
• Calculation and preparation of customer invoices.
• Setup and management of tariffs on the charging systems
• Management of the Billing communications process
• Investigating and resolving exceptional billing queries from customers and other departments internally.
• Carry out analysis and reconciliations to confirm accuracy of processes.
• Liaising with other departments and 3rd parties, to identify and resolve billing issues. Assessing impacts and making recommendations to prevent recurrence.
• Develop and implement new reports to track process performance.
• Calculation and management of customer refunds.
• Liaising with IT and Development departments regarding billing process improvement.
• Providing an insight of existing processes and potential scope for automation
• Providing regular reports to the billing manager on all billing activity on a weekly & monthly basis.
• Become a subject matter expert in Gas, Electricity, Broadband, and Oil products to identify potential gaps in the revenue streams.
• Carry out ad hoc activities as needed