Riverbed. Empower the Experience:
Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.
Position:
Title: Billing Specialist
Location: Home Office/Remote - Pacific Time Zone OR Hybrid - Durham, NC

What you will do:

• Ensure accurate invoices are generated in line with customer Purchase Order/s, Statement of Work, or legal addendum.
• Invoices are generated timely and distributed within 24 hours to customers or Channel Partner. This is critical for cash flow management and revenue accounting.
• Collaborate with Cross-functional business partners on meeting customer and company invoicing needs, i.e., PS, IT, Sales, Sales Operations and Renewals, Revenue Accounting and Collections.
• Process timely and accurate credit memo adjustments, terminations, credit and rebills.. Ensure proper approvals are secured along with required supporting documentation.
• Participate and contribute to ERP system enhancement projections, including new product UAT testing, collaboration with IT and cross-functional teams.
• Support special projects, as needed.
• Support month and quarter-end activities, extended work hours may be required to cover business needs.
• Audit of sales orders to invoicing, knowledge of NetSuite, Oracle and SFDC accounting systems.

The salary range for this position is $70,000 to $90,000. An individual’s particular compensation will be determined by the Company, in its sole discretion, in light of the individual’s geographical location, education, training, and/or experience.

What makes you an ideal candidate:

• 4+ years of demonstrated Billing work experience with Hi-tech company
• NetSuite and SFDC experience
• Strong advanced Excel skills
• Quote to Cash work experience (bigger picture)
• Good knowledge of general accounting principles
• Demonstrated work habit of being detailed oriented and producing accurate work
• Strong Communications and collaboration

What we offer:
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed:
With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check us out on:
www.riverbed.com
@LifeAtRiverbed
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LI-TP

• Ensure accurate invoices are generated in line with customer Purchase Order/s, Statement of Work, or legal addendum.
• Invoices are generated timely and distributed within 24 hours to customers or Channel Partner. This is critical for cash flow management and revenue accounting.
• Collaborate with Cross-functional business partners on meeting customer and company invoicing needs, i.e., PS, IT, Sales, Sales Operations and Renewals, Revenue Accounting and Collections.
• Process timely and accurate credit memo adjustments, terminations, credit and rebills.. Ensure proper approvals are secured along with required supporting documentation.
• Participate and contribute to ERP system enhancement projections, including new product UAT testing, collaboration with IT and cross-functional teams.
• Support special projects, as needed.
• Support month and quarter-end activities, extended work hours may be required to cover business needs.
• Audit of sales orders to invoicing, knowledge of NetSuite, Oracle and SFDC accounting systems