Billing Specialist at Tebra

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Invoicing, Accounts Receivable, Billing Software, Data Management, Problem Solving, Communication, Organizational Skills, Mathematical Skills, Salesforce, Microsoft Excel, Healthcare Knowledge, SaaS Knowledge, Telephone Skills, Team Collaboration, Attention to Detail

Industry

technology;Information and Internet

Description

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role We’re looking for someone to join the Accounting Support team and perform various activities to support our company’s accounting department and billing processes. Your Area of Focus Provide outstanding customer service and assist our clients with all aspects of their invoicing, accounts receivable, collections, and pricing related questions through email, inbound and outbound calls. Provide a positive image for Tebra to customers by cheerfully assisting customers with invoicing and payment related problems. Manage and maintain accurate data information across multiple Accounting and Support Programs, investigate and reconcile differences among systems. Adhere to the invoicing timeline to complete all tasks and meet financial deadlines. Perform daily invoicing functions within the accounting department and support accounts receivable by generating accurate, complete, and timely invoices using billing software. Research and fix billing errors. Understand and recalculate invoice items based on complete contact terms. When needed, actively work with other staff to get needed documents and respond to customer requests, and implement corrections. Understand the impact of errors to the accounting record, revenue recognition and a customer’s ongoing contract. Understand and troubleshoot customer issues with payment methods and payment terms, while observing the security of sensitive payment data. Enforce company policy regarding billing terms and credits. Use judgment to maximize customer satisfaction and company financial objectives. Act as a key team member in our growing company and work closely with people throughout the company. We’ll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about Tebra for the first time). You’ll assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You’ll have the opportunity to learn about Tebra, the Medical Billing industry, invoicing and accounts receivable- ultimately becoming a Subject Matter Expert on all topics and a trusted resource for our clients. Your Professional Qualifications 2+ years of experience answering inbound calls and in customer support. 1 + years experience in billing and accounts receivable. Ability to solve complex mathematical problems related to pricing, discounts, and penalties. Fluent English (CEFR C1+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day. Confident, self-motivated, and diligent with strong organizational skills to be able to prioritize and execute many assignments in a quick and efficient manner. Ability to be a critical resource to our management team and assist customers, making outbound phone calls, receiving inbound calls, responding to emails in a timely, friendly, and informative way. Amazing telephone presence and LOVE of talking on the phone. Proficiency in spreadsheet software (e.g., Microsoft Excel) and contract management software (Salesforce). Knowing what SaaS stands for is a pretty big deal too. Bonus points for having knowledge in using Salesforce, NetSuite, Google Drive, Nice CXone. Enthusiastic and excited to learn new things. Experience in a software company. Or healthcare. Or accounts receivable. High School Diploma. Additional education is preferred. About Tebra Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today. Our Values Start with the Customer We get to know our customers - and their patients - and look at the world through their lens. Keep It Simple Healthcare is too complex. We aim to simplify it for everyone. Stay Entrepreneurial We reject the status quo and solve problems with creativity, perseverance, and a bias to action. Better Together We are diverse, humble, and collaborative. We put the team first and win together. Celebrate Success Life is short and joy is underrated. We take time to have fun and celebrate success. Perks & Benefits To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. #LI-SS1 #LI-Hybrid Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/ If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too. As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.

Responsibilities

The Billing Specialist will provide outstanding customer service to clients regarding invoicing and payment issues. They will manage invoicing functions, research billing errors, and ensure adherence to financial deadlines.