POSITION OVERVIEW

The Billing Supervisor will lead and manage a team of billing specialists who are responsible for administering the billing systems and processes to ensure that invoices to customers are timely, accurate and properly recorded in the billing system. This position will be working closely with Encore’s field offices and Specialty Service Divisions to further support Encore’s decentralized billing processes. The Billing Supervisor will report to the Sr Manager, Billing & AR.

JOB QUALIFICATIONS

• High school diploma or equivalent required; Associate degree highly preferred.
• 5+ years of billing experience in a high-volume corporate environment, with at least 2 years in a supervisory or team-lead role. Excellent interpersonal and supervisory skills.
• Excellent communication skills
• Advanced computer skills with an emphasis on Microsoft Excel.
• Oracle experience a plus
• Microsoft Dynamics AX experience a plus

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

SUPERVISORY RESPONSIBILITIES

• Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job.
• Train, lead, and mentor a team of billing specialists.
• Directs assigned tasks and provides assistance as needed.
• Support audits by providing billing records, documentation, and process explanations as needed
• Contribute to goal setting and performance evaluations for billing team members