We are seeking an experienced, conscientious, goal-oriented, revenue-driven, highly accurate and motivated professional who can immediately step into this critical role. Experience is essential - we need someone who knows what they are doing and can assist us in our work from day one, not someone who requires extensive training.
Primary duties include, but are not limited to: supervising billing staff; evaluating and revising billing processes and procedures; monitoring the revenue cycle activities and resolving issues; overseeing the preparation of billing and invoices; maintaining insurance documents and contracts; ensuring accurate and timely staff credentialing; ensuring billing operations are performed in an accurate and timely manner; making necessary billing-related updates in the electronic health record; ensuring follow-up on unpaid claims and appealing as needed; and handling collections with a firm but professional approach. The Billing Supervisor is the responsible person for ensuring that all billing processes are implemented, overseen, and successful.

REQUIRED ESSENTIAL SKILLS:

• Extensive experience in medical coding and billing - this is not an entry-level position
• Computer experience including, but not limited to: electronic health records, word processing, and spreadsheet applications
• Familiarity with behavioral healthcare and medical terminology
• Strong collections experience - ability to handle collections calls and difficult financial conversations professionally but firmly
• Strong written and verbal communication skills
• Ability to manage relationships with various insurance payers
• Responsible use of confidential information
• High standards related to compliance with policies and procedures
• Ability to multi-task and work courteously and respectfully with fellow employees, clients and patients
• Ability to work independently from day one without extensive training

DESIRABLE QUALIFICATIONS:

• Associates degree in medical coding, business, information technology, or related field. 4-year degree preferred.
• Related work experience – 5+ years minimum (Relevant experience beyond 5 years may be considered an acceptable substitute for post-high school education)
• Proven ability to work independently from the start
• Demonstrated capacity to perform at a high level in a fast-paced environment, managing multiple priorities and deadlines
• Good oral and written communication skills
• Ability to work within agency guidelines and policies, state and federal codes
• Advanced computer skills – word processing, spreadsheets, accounting software, Microsoft Outlook
• Collections experience strongly preferred

PHYSICAL REQUIREMENTS:

• Sit 76-100% of the time
• Lift up to 10 pounds, up to 50% of the time
• Reaching in front of body up to 75% of the time
• Simultaneous use of hand, wrist, and fingers, 76-100% of the time
• Talking, up to 75% of the time
• Hearing for ordinary conversation, up to 75% of the time
• Visual acuity for 20” or less, 76-100% of the time
• Work inside 76-100% of the time

• Required to work in-person at the Forsythe Center (406 N. Second St., Marshall, IL)
• Serve as the responsible person for ensuring all billing processes are implemented, overseen, and successful
• Supervision of billing staff
• Evaluation and revision of billing processes
• Comprehensive oversight of billing and collections from start to finish, including:
• Managing client accounts and maintaining accurate account records
• Prompting reimbursements from insurance carriers and clients
• Client collections calls - handle difficult financial conversations professionally
• Routine payment notices
• Client account audits
• Oversight and development of insurance collections and verification processes
• Ensure accuracy of client Carelogic accounts so reception staff can confidently request and collect funds
• Oversight of insurance regulations and requirements
• Maintaining billing-related sections of the EHR
• Regularly attend Leadership Team meetings, Supervisor Training, and continuing education training modules and sessions
• Attend relevant Carelogic trainings and meetings and other relevant trainings.
• Perform additional duties as requested by the Supervisor or Executive Director