BILLING SUPPORT ADMINISTRATOR

Position Type: 12 month FTC
Hours of work: 37.5 Hours per week
Location: Remote working
Your role will be absolutely integral in providing high quality billing support, credit control and assisting with management accounts queries. The Billing Support Administrator works within Financial Operations and provides a direct link with operational (service delivery) teams; working as part of a virtual team with the Group Billing and Credit Control to ensure invoicing is complete, accurate and delivered in a timely and professional manner.
The Billing Support Administrator is responsible for all transactions associated with the dynamic elements of the Order to Cash process, ensuring commissioned hours match hours delivered, and charges are up to date. This position will work on a hybrid remote working basis, with some element of office attendance required. We have office locations throughout the UK.
You will be working in a friendly, fast-paced environment. This post therefore requires good interpersonal, presentation, organisational and communication skills and the confidence to deal with staff from different departments at all levels. It is essential that you have a keen eye for detail; a professional demeanour and are able to work within the existing team.
You should be someone with a background in admin and with good finance and numerical competencies. A background in working with Excel and finance systems would be advantageous but not essential.

EXPERIENCE, SKILLS & QUALIFICATIONS:

• Proven admin experience and enjoy working with numbers
• Ideally have 1 year experience of dealing with account queries.
• 1 year billing system management.
• Results driven, with a passion to find solution to problems.
• Successfully able to balance high workload, with regular deadlines for task completion.
• Team Player, with a natural desire to engage with those that will have a deeper understanding of issues the team faces.
• Able user of Microsoft Excel
• Excellent verbal and written communication skills.
  At Lifeways we value our staff and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.
  If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.
  The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.

• Completing all billing related tasks in a timely and accurate manner.
• Raising concerns and queries timely to your Team Leaders.
• Prioritising workload.
• Accurate and timely management of SU data, contracts, and client information.
• Communication with all required departments within Finance and Operations making sure everyone is working towards the same goals.
• Able to work collaboratively with employees of Lifeways at all levels.
• People first attitude, making sure all team members get all the necessary support to develop.
• Hands on approach to problem solving.
• Able to work in a constantly changing environment adapting their approach to suit business needs at the time.
• Natural ability to build meaningful, productive relationships.
• An understanding that in a business of Lifeways size, there may be conflicting priorities across teams, ensuring what is right for the business is always done.
• Work with management to ensure adequate measure are being taken to highlights risks to controls and highlight the issue.
• Understanding of Accounts Receivable
• Billing system proficient.