ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

QUALIFICATIONS

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Experience in billing operations, fraud prevention, or financial services preferred.
• Knowledge of chargeback management processes and dispute resolution.
• Familiarity with fraud detection tools and payment service providers.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and proactive approach to identifying and resolving issues.

ABOUT THE ROLE

As a Billing Support Associate at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing financial losses and maintaining the integrity of our billing operations.

KEY RESPONSIBILITIES

• Respond promptly to early fraud alerts, taking necessary actions to mitigate risks.
• Utilize fraud detection tools to investigate suspicious activities and prevent losses.
• Investigate and resolve disputes related to transactions, ensuring timely and accurate outcomes.
• Manage chargeback cases from initiation to resolution, analyzing claims and gathering supporting evidence.
• Submit rebuttals and maintain detailed records of all chargeback cases and their outcomes.
• Work proactively to minimize chargebacks and recover funds where possible.
• Handle Retrieval Requests (RDRs) by obtaining and providing necessary transaction documentation.
• Ensure compliance with relevant policies and procedures in managing RDRs.
• Maintain accurate records and follow up on outstanding requests.
• Ensure all necessary documentation is complete and accurate to facilitate refunds.