JOB SUMMARY

This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer satisfaction. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you.

QUALIFICATIONS

Basic Qualifications

• Associate’s degree
• Candidate should have zero (0) to five (5) years of accounting experience.
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Bachelor’s Degree

• Billing Inquiries Handling:
• Respond to customer inquiries related to billing statements, invoices, and payment methods.
• Clarify billing discrepancies and resolve customer concerns promptly.
• Payment Processing:
• Process payments through various channels (online, checks, etc..)
• Ensure accurate posting and reconciliation of payments.
• Customer Account Management:
• Update customer accounts with billing changes, payment arrangements, and account notes.
• Maintain customer records and ensure data accuracy.
• Issue Resolution:
• Investigate and solve issues related to billing, such as overages, late fees, and account adjustments.
• Collaborate with other departments (e.g., sales, customer service, and technical) to address complex billing issues.