POSITION DESCRIPTION

This is an exciting and challenging opportunity to work in a dynamic and customer focused team at a very interesting time in the commercial evolution of the Electric Ireland business.
The successful candidate will gain valuable experience of our Billing and Database processes serving all Electric Ireland electricity & gas customers.

• Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
• Support in the delivery of Team KPI’s, providing reporting, analysis as required.
• Work with team to identify and implement Continuous Customer Improvement business process driving ongoing process efficiency & customer service improvement.
• Provide excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints.
• Support key business projects.
• Participation in user assistance testing for systems updates e.g. price changes as required.