IMPORTANT: ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WITH A LOOM VIDEO WILL BE CONSIDERED: https://hiring.agencygrowthteam.com/hiring-appt-booking-specialist
ClinicGrower is a digital marketing agency that helps medical and dental practices grow by connecting them with new patients. We’re expanding and looking for a dedicated Appointment Booking Specialist (ABS) to join our team!

REQUIREMENTS:

• Proven experience in appointment booking or scheduling
• Strong communication skills (phone, email, SMS)
• Tech-savvy, familiar with CRM and EHR systems (GHL, Google Drive, etc.)
• Ability to multitask and work independently
• Must have a professional home office environment and reliable internet for remote work

ROLE OVERVIEW:

As an Appointment Booking Specialist, you will engage with patients, book appointments, and provide exceptional customer service to help increase show rates for medical practices. You’ll use our software (GHL) to schedule appointments, text, and call patients while following best practices to enhance outcomes.

RESPONSIBILITIES:

• Engage with patients to build trust and book appointments
• Use CRM software (GHL) to manage communications and schedule appointments
• Answer calls, SMS, and emails, and update daily tracking reports
• Prequalify leads and accurately record patient info
• Work with managers to improve booking processes
• Maintain high-quality customer service and professionalism