Bingo BOH Supervisor at Gold Country Casino Resort

Oroville, California, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Management, System Operations, Bank Issuance, Paymaster Functions, Team Supervision, Training, Compliance, Communication, Problem Solving, Mathematical Skills, Organizational Skills, Attention to Detail, Customer Service, Ethical Conduct, Gaming Laws Knowledge, Performance Coaching

Industry

Hospitality

Description

SUMMARY: Reporting to the Bingo Manager, the Bingo Back of House Supervisor is responsible for overseeing the operational and administrative functions of the Bingo Department, with a focus on inventory management, system operations, bank issuance, and Paymaster activities. This role empowers the Supervisor to deliver a unique and engaging gaming experience while ensuring compliance with Casino objectives, applicable laws, rules, regulations, and Casino controls as well as exceptional guest satisfaction. ESSENTIAL JOB DUTIES ASSIGNED: * Supervise back-of-house operations, including inventory management, system operations, bank issuance, and Paymaster functions. * Ensure accurate tracking, reconciliation, and management of Bingo inventory, banks, and associated paperwork. * Assist in preparing programs, calendars, and budgets with a focus on operational needs and inventory support. * Contribute to the selection, training, and evaluation of Bingo Team Members, emphasizing back-of-house processes and compliance. * Oversee administrative tasks and asset controls to ensure alignment with policies and procedures. * Monitor and address issues related to back-of-house operations, ensuring smooth execution and compliance with internal controls. * Provide input on personnel actions for back-of-house Team Members during assigned shifts, ensuring fairness and equity. * Communicate any noteworthy, suspicious, or unusual activity related to back-of-house operations to relevant management and facilitate effective interdepartmental communication. * Coach back-of-house Team Members to maintain and enhance performance, productivity, and efficiency through positive motivation and support. * Stay informed on local jurisdiction gaming laws (Tribal, Federal, State Compact, etc.), as well as the Casino’s internal controls, policies, and procedures. * Maintain a consistent and regular attendance record. * Uphold the highest degree of confidentiality, professionalism, and ethical business conduct. * Foster positive interaction among Team Members, management, and guests to ensure a welcoming gaming experience. * Ensure compliance with applicable laws, rules, regulations, and Casino controls. * Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of all Bingo Team Members, ensuring compliance with applicable laws, rules, regulations, and Casino controls. Key responsibilities include training, planning, assigning, and directing work; appraising performance; and addressing and resolving issues fairly and effectively. QUALIFICATIONS: To successfully perform this role, an individual must be able to execute each essential duty to a satisfactory standard. The requirements below represent the necessary knowledge, skills, and abilities. * A minimum of one year of experience in Bingo operations is required, along with progressive supervisory experience. * At least two years of Bingo experience preferred, including progressive supervisory experience with a minimum of three years of experience in casino operations. * Must be computer literate, with proficiency in relevant software applications and systems used in Bingo and casino operations. * Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. * Must pass initial drug screening, background investigation, random drug tests, and a credit check. LANGUAGE SKILLS: * Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals. * Skilled in responding to inquiries or complaints from customers, regulatory agencies, and Team Members. * Capable of writing routine reports and correspondence with accuracy and clarity. * Proficient in presenting information effectively in one-on-one and small group settings. * Must possess excellent communication and organizational skills. MINIMUM EDUCATION REQUIRED: * High school diploma or GED required. MATHEMATICAL SKILLS: * Proficient in basic arithmetic, including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, fractions, and decimals. * Able to work with mathematical concepts such as probability, statistical inference, and the application of fractions, percentages, ratios, and proportions to real-world situations. * Skilled in interpreting various forms of instructions, including written, oral, diagrams, and schedules. REASONING ABILITY: * Ability to apply commonsense reasoning to diverse situations, effectively managing both abstract and concrete variables. * Skilled in problem-solving, including defining issues, collecting data, establishing facts, and drawing valid conclusions. * Proficient in interpreting complex technical instructions across various formats, such as written, oral, diagrams, and schedules. * Able to maintain strong visual attention and mental concentration when performing duties in highly disruptive environments. * Must be detail-oriented and possess strong organizational skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. * While performing job duties, the Team Member must communicate clearly and effectively. * Regular activities include standing, walking, sitting, and using hands and fingers to operate or handle objects with coordination and precision. * Occasionally, the Team Member may need to lift and/or move items weighing up to 50 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of conditions the Team Member may encounter while performing essential job functions. * Noise levels vary, typically moderate in office areas, but may increase to loud on the casino floor. * The Team Member may be exposed to tobacco smoke while working on the casino floor. PLEASE NOTE Tyme Maidu of Berry Creek Rancheria Preference Native American Preference

Responsibilities

The Bingo BOH Supervisor oversees operational and administrative functions of the Bingo Department, focusing on inventory management and compliance with Casino objectives. They supervise back-of-house operations and ensure exceptional guest satisfaction while adhering to applicable laws and regulations.