Bingo Supervisor at Chinook Winds Casino Resort

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Orientated, Team Building, Detail Oriented, Multitask, Communication Skills, Problem Solving, Management Skills, Decision Making

Industry

Gambling Facilities and Casinos

Description

Description Position Summary Responsible for the supervision and completion of bingo assigned tasks in a timely and responsible manner. Essential Functions Supervises all aspects of daily operations of Bingo operations. Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced. Ensures a complete knowledge by the whole team of Bingo services and specials. Documents and distributes session summaries and reports. Maintains effective communication within the team and attends meetings and training sessions when required. Ensures that Bingo operations are in compliance with Chinook Winds policies and procedures. Complies and balances cash receipts at the end of the day and/or shift. Resolves customer complaints regarding Bingo service. Assigns duties, responsibilities, and work assignments to employees in accordance with work requirements. Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety. Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures. Develops and maintains a teamwork environment. Trains employees in designated areas and monitors progress. Completes, monitors, and develops staff through evaluation and development plans. Performs all duties in accordance with Chinook Winds Casino Resort customer service standards. Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved. Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures. Serves as back up to Bingo Manager. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Identifies & reports any irregular, unsafe or hazardous conditions. Provides input or recommendations for improvements and changes in program processes or services. Conducts bingo drawings and promotions for the session, including announcements over the microphone. All other duties as assigned. Requirements Position Qualifications WORKERS IN THIS POSITION MUST BE 21 OR OLDER Competency Statements Customer Orientated- Ability to take care of the customers’ needs while following company procedures. Team Building- Ability to convince a group of people to work toward a goal. Detail Oriented- Ability to pay attention to the minute details of a project or task. Multitask- Ability to complete multiple tasks at one time. Communication Skills- Ability to communicate effectively with others verbally and in writing. Problem Solving – Ability to find a solution for or deal proactively with work-related problems. Management Skills - Ability to organize and direct oneself and effectively supervise others. Decision Making - Ability to make critical decisions while following company procedures. Education High School diploma or GED. Experience One year of Bingo experience preferred. Six months of supervisory experience. Computer Skills Microsoft Office basic level to include Word, Excel, and Outlook. Certificates & Licenses Must obtain a Siletz Tribal Gaming License. Other Requirements Ability to supervise a large number of people in a fast paced, challenging environment. Must have knowledge of the Gaming Industry and the rules, laws, and regulations governing them. Physical Demands Stand Constantly Walk Frequently Sit Occasionally Handling/Fingering Constantly Reach Outward Constantly Reach Above Shoulder Occasionally Climb Occasionally Crawl Occasionally Squat or kneel Occasionally Bend Frequently Lift/Carry 10 lbs or less Frequently 11-20 lbs Frequently 21-50 lbs Occasionally 51-100 lbs Occasionally 100 lbs Not Applicable Push/Pull 12 lbs or less Frequently 13-25 lbs Occasionally 26-40 lbs Occasionally 41-100 lbs Occasionally Other Physical Requirements Vision: Near and Far Sense of Sound Work Environment Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Responsibilities

The Bingo Supervisor is responsible for supervising daily operations of Bingo, managing employees, and ensuring compliance with policies. They also handle customer complaints and conduct Bingo drawings and promotions.