Biomedical Site Manager at Block Imaging Parts & Service LLC

Kailua, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

120000.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PC Competency, Test Equipment, Mechanical Devices, Electronic Circuit Boards, Networking Technologies, Troubleshooting Methods, Biomedical Equipment, Customer Service, Team Leadership, Compliance Management, Inventory Control, Safety Regulations, Contract Management, Training Facilitation, Problem Solving, Communication Skills, Time Management

Industry

Medical Equipment Manufacturing

Description

Description Job Description Summary: The Site Manager supports the Multi-Vendor Biomedical business within an assigned geographical area or at an assigned account. Essential Functions and Job Duties: Maintains an in-depth understanding of the contractual obligations to the customer. Supervise daily biomedical activities for assigned accounts. Coordination & daily supervision of outside vendors/subcontractors is required. Block Imaging Representative of the health care facility as the Biomedical Manager maintaining all policies & procedures for customer and Block Imaging, including managing the contracts, controlling service, and overall results. Serve as a member of the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. Participates in customer’s departmental meetings as a technical advisor. Customer Ownership/Satisfaction: Act as primary contact for the customer. Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust. Facilitate in-service training to facility staff when requested by the customer. Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer. Identify and execute on customer service best practices within local Region and Zone. Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth. Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image. Takes ownership of all customer issues and follows the current escalation process. Teamwork: Supervisor/Mentor to team members as applicable (BMET I/II/III). Lead and cultivate a culture of Block Imaging values and integrity Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done). Support team development by allowing team members to volunteer for additional assignments to gain experience. Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity. Compliance/Operational Management: Perform all administrative duties within prescribed standards, policies, and guidelines. Utilize computerized maintenance management software for asset management. Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.) Submits billable expenses monthly and billable Service Work Order repair events upon completion to customer for payment. Return unused or defective parts within required timeframe as defined by the parts policies and guidelines. Report defective, installed and return part status on Service Work Orders per current policies. Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date. Maintain proper site, service, and install base documentation. Safeguard patient data per HIPAA and associated regulatory requirements. Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc. Ensure accurate inventory, maintenance, and control of Block Imaging assets and tools Complete and close all PMs, Service Work Orders and associated documentation within regulatory and Block Imaging established timeframes. Ensure that PMs are performed properly and completely including use of PM labels. Ensure a clean and organized shop that maximizes efficiency. Ensure that all equipment is properly labeled with applicable repair status Requirements Role Competencies: PC competency, to include basic knowledge of word processing, spreadsheets, databases. Advanced experience with complex test equipment, mechanical devices, and tools. Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality. Expertise in at least one specialty area in a single manufacturer. Proficient in networking technologies and troubleshooting methods. Have and maintain a valid driver’s license and a driving record that is in compliant with the Block Imaging driving policy. Cultural Fit: Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values. Education or Relevant Experience: Education: Associate degree or equivalent training/experience in electronics or Biomedical Engineering. Experience: 5 years servicing biomedical equipment preferred. Required Certifications: CBET Certification desirable, Lean certification desirable. Supervisory Responsibilities: Oversees Site leads, and BMET’s Minimum Physical Expectations: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources. Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs. Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs. Physical activity that requires keyboarding, sitting, phone work and filing. Travel Requirements: May travel between multiple site locations Physical activity that requires travel, and flexibility of schedule. Job may include occasional driving of rental trucks or fleet vehicles. Work Environment Expectations: Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job. Physical activity that sometimes requires exposure to loud noises that do not require ear plugs. Physical activity that often requires exposure to machinery. Physical activity that sometimes requires exposure to hazardous materials (MSDS available). The base pay range for this position is: $90,000 to $120,000 Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay. Benefits and Perks We bring our mission—People Matter—to life through the care and benefits we offer our team. Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses. Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community. Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals. 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training. Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members. Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization. Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team. Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave. Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves. Block Imaging Parts & Service is an Equal Opportunity Employer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Responsibilities

The Biomedical Site Manager oversees daily biomedical activities and manages contracts and service results for assigned accounts. They act as the primary contact for customers, ensuring satisfaction and effective communication while leading a team of biomedical technicians.