Biometrics (Fingerprinting) Technician- Full Time at HEITECH SERVICES

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Biometrics Registration, Fingerprinting, Photographs, Signatures, Government Clearance, English Proficiency, High-Paced Environment, Basic Computer Skills, Sensitivity, Courtesy, Respect, Teamwork, Operational Efficiency, Communication, Problem Solving

Industry

Business Consulting and Services

Description

Description ASC Contract Biometrics (Fingerprinting) Technician *FULL-TIME*- Position Position Summary: As a Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM. Primary Responsibilities: Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States. Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency. Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government. This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC. HeiTech Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status. Requirements Requirements: Skills and Abilities Required: · Must be able to obtain and maintain a government-issued suitability clearance. · Must be able to speak and write in English. · Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks · Ability to hold and grasp applicants’ hands to obtain quality fingerprints · Ability to work in a high-paced environment with the public · Ability to type and use basic computer skills · Successful completion of the biometrics training and certification within 60 days Minimum Education and Experience Required: · High School Diploma or equivalent · Demonstrated experience in customer service Must be US Citizen and able to obtain a government clearance. Desired Skills: Ability to speak a foreign language

Responsibilities

The Biometrics Technician is responsible for completing biometrics registration for applicants seeking legal immigration to the United States and verifying that all who enter the ASC are approved applicants. They must provide front-line customer service and ensure applicants are treated with respect.