Birthday Party Coordinator (Part-Time) at YMCA Of Central Massachusetts

Worcester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

17.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Customer Experience, Communication, Team Leadership, Organization, Relationship Building, Safety Awareness, Problem Solving

Industry

Non-profit Organizations

Description

Description Everyone has a great time at YMCA birthday parties! Based at the Greendale Family branch, the Birthday Party Coordinator is responsible for managing the full process of YMCA birthday parties, ensuring exceptional customer experience, smooth operations, and adherence to YMCA quality standards. Essential Functions: Oversee all birthday party bookings and assist with facility rental requests. Manage client inquiries and confirmations for online and in-person bookings via Daxko crm system. Maintain and update birthday tracking sheets. Send pre-event check-in communications to clients the week prior to scheduled parties. Coordinate food deliveries and ensure proper transport to the party room. Monitor and manage outstanding balances weekly. Lead the birthday party staff team in room setup and activity coordination including inflatables, music, and furniture, and post-party cleanup. Provide every party guest with a welcoming, friendly, and memorable customer experience. Welcome guests and greet families upon arrival, maintaining communication with parents throughout the event. Ensure that all party spaces are used appropriately, kept clean, and properly maintained before and after use. Foster a fun, safe, and engaging party atmosphere. Work according to the shift schedule, including weekends (minimum one Saturday or Sunday per week). Perform additional duties as assigned by the supervisor. Qualifications: Must be at least 18 years of age. Experience in Events Management preferred by not required. Current certifications in CPR/AED/First Aid (or willingness to obtain). Ability to plan, organize, and manage a schedule. Ability to build strong, authentic relationships with diverse families and community members. Physically able to help with decorating or carrying objects up to 30lbs. Fulfillment of state-specific hiring standards and completion of YMCA program-specific training. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Job Type: Part-Time (Non-Exempt) Schedule: 15hrs/week Please let us know your availability! Pay: $17.00/hr with access to facilities for all YMCA employees, Employee Assistance Program, and Sick Leave If this sounds like something you are interested in and qualified to do, please submit your online application with your interview availability today! OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.

Responsibilities

The Birthday Party Coordinator manages the full process of YMCA birthday parties, ensuring exceptional customer experience and smooth operations. This includes overseeing bookings, coordinating staff, and maintaining communication with clients.