SUMMARY:

Responsible for providing friendly, attentive, and responsive service to create an exceptional dining experience for all of our guests. The primary objective is to create a personalized experience for our guests that will make them want to return and recommend us to others.

• Welcome and connect with every customer. Discover customer needs and make recommendations you genuinely feel your guests will enjoy
• Be incredibly friendly, customer centric, smile and radiate a positive and accommodating attitude while interacting with customers
• Answer questions about our food, beverages and other restaurant or hotel functions and services
• Take food and beverage orders from guests, enter orders in POS system
• Prepare coffee barista drinks, specialty drinks and food orders
• Perform running side work and opening & closing duties throughout your shift as required by service station assignment
• Maintain a clean and organized work and service area
• Ensure guests are satisfied with the beverage, food, and service. Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change if applicable
• Responsible for following hotel cash handling procedures
• Use the L.E.A.R.N Model for all guest recovery incidents that occur
• Always have a friendly and welcoming demeanor when interacting with our guests
• Teamwork – offer to help or ask for help from your team members as situations arise
• Complete food safety and alcohol serve certification
• Have the ability to hand carry a minimum of three plates. All servers will be sharing in the food running
• Be available to fill in as needed to ensure the smooth and efficient operation of the Bistro as directed by the restaurant manager or immediate supervisor
• Notify Supervisor/Manager of any problems with cleaning or equipment.
• Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
• Responsible for knowing all hotel emergency procedures
• Follow all hotel safety guidelines and requirements
• Responsible for following all hotel quality assurance standards for department
• Responsible for the proper administration of keys left by guests
• Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
• Accommodate guest special requests courteously
• Answer guest questions regarding hotel and local area facilities and services
• Carry out any reasonable request by management that I am capable of performing.
  Requirements:
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately