It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

We’re seeking a dynamic Customer Support Leader to build and scale our specialized Bitcoin Support operations at Cash App during an exciting period of growth and transformation. As we move toward a centralized, business-line-focused support structure, this key leadership role offers an opportunity to shape the future of our bitcoin support operations through both internal team development and strategic vendor partnerships. You’ll build and develop a high-performing team of specialists while implementing improved support frameworks and expanding our vendor ecosystem to handle the full spectrum of Bitcoin-related customer inquiries.
This role combines hands-on leadership with strategic impact, as you’ll help design and execute support strategies that align with our centralized model. Your experience building teams, managing vendor relationships, and leading through change will be essential as we evolve our support infrastructure to meet the sophisticated needs of our cryptocurrency customers. This is a unique opportunity to define the future of Bitcoin customer support at one of the world’s fastest-growing financial platforms.
Work from anywhere: This role can be performed from any location in the United States.