Bitters Branch Member Service Representative - Full Time at RandolphBrooks Federal Credit Union

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

20.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Problem Solving, Communication, Interpersonal Skills, Cash Handling, Fraud Assessment, Account Management, Product Knowledge, Team Collaboration, Flexibility, Initiative, Learning, Bilingual, Professionalism, Time Management

Industry

Banking

Description

Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Bitters branch location starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Bitters is located at: 2514 N. Loop 1604 West, San Antonio, TX 78248. As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team. Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels. Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws. Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel. Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses. Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws. Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement. Prepare various teller reports, and escort members into designated areas when requested. Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features. Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs. Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded. Observe safety and security procedures, and report potentially unsafe conditions. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School diploma or GED Six months of work experience (financial institution, customer service or sales experience preferred) Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers Excellent communication and interpersonal skills Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions Proficient in utilizing PC, software and other office equipment Ability to sit or stand for extended periods of time Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly Preferred: Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Careers at RBFCU Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country. Our Benefits RBFCU is proud to offer a comprehensive benefits package, including: 401(k) with matching incentives — up to 10 percent Competitive pay Medical, vision and dental benefits available to employees and their families from the first day of employment Tuition reimbursement plans Life insurance Pharmacy discount programs Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options Paid time off Parental leave Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities Apply to join the RBFCU family!

Responsibilities

As a Branch Member Service Representative, you will provide exceptional service to members and prospective members while performing both Teller and Personal Banker functions. You will engage with members to build relationships, identify needs, and educate them on products and services.