Blaine Brothers - IT Help Desk at Blaine Bros Maintenance Inc

Blaine, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

26.25

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Speaking, Active Listening, Complex Problem Solving, Reading Comprehension, Coordination, Oral Comprehension, Problem Sensitivity, Oral Expression, Deductive Reasoning, Written Comprehension, Information Ordering

Industry

Truck Transportation

Description

Description Awarded Star Tribune Top Workplaces 6 Years in a Row! We like to work hard, play hard, and take pride in everything we do! Helpdesk Support Purpose: We are seeking a skilled IT Helpdesk Support Specialist to provide technical support and assistance to our internal staff and clients. The ideal candidate will offer prompt and reliable technical assistance to all users in need. This role involves the resolution of basic hardware, software, and network-related problems while ensuring efficient operations and exceptional customer service. Helpdesk Support Job Duties: · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · Respond to inquiries via phone, email, chat, or in-person, diagnosing and resolving technical problems. · Offer guidance to users on procedures and best practices for utilizing technology effectively. · Install, configure, and troubleshoot software applications and computer systems. · Install, configure, and troubleshoot security systems, phone systems, mobile devices or other equipment. · Collaborate with other IT staff to ensure smooth operations and optimal performance of systems. · Maintain and update a comprehensive database of issues and their resolution. · Follow standard helpdesk procedures, ensuring accurate recording and documentation of all issues. · Escalate complex problems to the appropriate IT personnel for resolution. · On Call assistance after business hours. · Will be required to travel to various branches. · Protects the organization’s value by keeping information confidential. · Related activities that promote the goals of the Organization. Requirements Skills: · Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. · Speaking - Talking to others to convey information effectively. · Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. · Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. · Reading Comprehension - Understanding written sentences and paragraphs in work related documents. · Coordination - Adjusting actions in relation to others' actions. Attributes: · Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. · Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. · Oral Expression - The ability to communicate information and ideas in speaking so others will understand. · Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. · Written Comprehension - The ability to read and understand information and ideas presented in writing. · Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). A little about who we are: Blaine Brothers was founded in 1979 and has now been serving the transportation industry for over 35 years. Two brothers began with the mission to provide quality service and build quality relationships. Blaine Brothers has since grown and expanded to meet the needs of our clients. In 2006 the Blaine Brothers Minneapolis location constructed and moved into a 58,000 square foot facility located in Blaine, Minnesota. Our team of professionals offer our clients solutions to the variety of challenges they face. With services offered 24/7 and the facility being open 24/5, superior customer service is provided around the clock. We have multiple bays for truck and trailer service along with a complete offering of parts. Our Service Technicians have an extensive amount of experience. Blaine Brothers has a second location in Scanlon (Cloquet), Minnesota. This facility offers the same parts and service you depend on at our Minneapolis location. Our other location is in Clearwater, Minnesota. Although a smaller facility, it offers quality truck and trailer services you expect from any one of our locations. Blaine Brothers TRUCKALINE offers complete frame, suspension and alignment services. At Blaine Brothers our clients are treated with honesty and respect. Our Vision: To be respected because of our strong family values that we put into every job we do. Our Mission: Through our values we will strive to offer every one of our partners a helping hand in realizing their full potential by delivering value in parts, service, and sales in the industries we serve. Please apply online at our website - Blainebrothers.com or through Indeed. Veterans are encouraged to apply. Military Friendly. Blaine Brothers, Inc. is an EEO/AA/Minorities/Women/Vet/Disability Employer.

Responsibilities

The specialist will provide technical assistance and support for incoming queries regarding computer systems, software, and hardware, diagnosing and resolving issues via phone, email, chat, or in-person. Duties also include installing, configuring, and troubleshooting various systems, maintaining issue documentation, and escalating complex problems.