JOB OVERVIEW

We are seeking a dedicated and detail-oriented Block Manager to oversee the daily operations of our residential blocks. The ideal candidate will possess strong administrative skills and a customer-focused mindset, ensuring that all residents receive exceptional service. This role requires effective communication, organisational abilities, and a proactive approach to problem-solving.

KEY COMPETENCIES AND QUALIFICATIONS:

• Qualified to minimum TPI Level 3 or equivalent with a minimum 3 years’ relevant experience in a similar role
• Excellent communication skills with the ability to deal with stakeholders at all levels in a professional manner
• Excellent organisation skills and ability to deal with competing deadlines appropriately
• Flexible attitude with a willingness to undertake training, as required and appropriate, and to encourage others within the team to do the same
• Good understanding of health and safety legislation and appropriate policies and procedures
• IT literate - using a variety of systems including all Microsoft packages – specifically Excel
• Strong interpersonal skills and the ability to influence effectively at all levels
• Smart and presentable, resilient and comfortable working under pressure to hit deadlines.
• Flexible and able to react positively to issues as they arise
• Strong team player and collaborator, with a proactive and problem-solving attitude.
• Occasional travel to apartment blocks as and when required
  Job Type: Full-time
  Pay: £35,000.00-£40,000.00 per year
  Work Location: In perso

• Financial Management –preparing and managing budgets for all relevant blocks, collecting service charges and ground rent, handling financial transactions related to the block and ensuring accurate record-keeping
• Financial Management – chasing up of arrears and developing relevant processes and procedures to minimise arrears and ensure monies are collected in a timely manner
• Maintenance, repairs and health and safety – arranging repairs and replacements to common areas and, in collaboration with the Health, Safety and Environment Manager, ensuring the building conforms to all H&S regulations in place. Instructing works to the internal FM team, raising and authorising work orders and ensuring timely completion and accurate billing of works
• Leaseholder management – Organising and facilitating meetings with leaseholders, contractors, and other stakeholders and ensuring all queries from leaseholders are dealt with in an efficient and effective manner
• Insurance – ensuring the required insurances are in place, are cost effective and that any claims arising are handled swiftly and in the best interests of all parties
• Legal compliance – understanding and adhering to leases in place and ensuring all relevant legislation is adhered to.
• Inspections – carrying out regular inspections of all blocks ensuring corrective actions are responded to
• Accreditations – keeping all accreditations up to date and undertaking training and ongoing professional development as required