ABOUT US

BMSI are one of the UK’s leading independent specialists in Building Energy Management Systems (BEMS). We deliver innovative solutions to help clients reduce energy costs, optimise building performance, and maintain reliable, sustainable operations. With a strong reputation for excellence, we work across a wide range of sectors including commercial, healthcare, education, and public infrastructure.

SKILLS & EXPERIENCE REQUIRED

• Proven experience in operations or contract management within the BMS/BEMS building services industry.
• Strong technical knowledge of BMS systems (e.g., Trend, Siemens, Schneider, Tridium, or similar).
• Excellent leadership and people management skills with experience leading multi-disciplinary teams.
• Strong commercial awareness with the ability to manage budgets and drive profitability.
• Excellent communication, negotiation, and client-facing skills.
• Ability to prioritise and manage multiple projects simultaneously.
• A relevant engineering or technical qualification (HNC/HND/Degree) is desirable.
• Full UK driving licence required.

THE ROLE

We’re now seeking an Operations Manager to join our growing Cardiff & South West team and oversee service delivery, operations, and customer satisfaction within your region.
As an Operations Manager, you will be responsible for leading a team of engineers and supervisors, ensuring operational efficiency, and maintaining strong client relationships. This is a key leadership role requiring a balance of technical expertise, commercial awareness, and people management.

KEY RESPONSIBILITIES

• Lead, manage, and develop a team of BMS engineers and support staff.
• Oversee day-to-day service delivery, ensuring projects and maintenance contracts are delivered on time, within budget, and to the highest standards.
• Act as the main point of contact for clients, ensuring customer satisfaction and managing expectations.
• Drive operational performance, including resource planning, scheduling, and KPI monitoring.
• Ensure compliance with health & safety policies, company standards, and industry regulations.
• Provide technical support and guidance on BMS systems including Trend, Schneider and Siemens.
• Monitor and control operational budgets, reporting on financial performance and identifying opportunities for growth.
• Support business development activities by assisting with proposals, bids, and client presentations.
• Champion continuous improvement, identifying ways to enhance efficiency and service quality.