BMW & MINI Service Advisor at Vines Group

Crawley, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

41200.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Attention to Detail, Problem Solving, Relationship Building, Technical Coordination, Invoice Preparation

Industry

Motor Vehicle Manufacturing

Description

BMW & MINI Service Advisor Application Deadline: 14 January 2026 Department: Car Service Employment Type: Permanent - Full Time Location: Crawley, West Sussex Compensation: £30,000 - £41,200 / year Description Are you passionate about premium cars and providing exceptional customer service? As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction. Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience Hours: 45 hours per week, Monday – Friday 0800 – 1800 What you will be doing: Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance. Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines. Prepare accurate invoices and quotes, ensuring clarity and trust at every step. Coordinate with technicians to schedule repairs and keep customers updated on progress. Build strong relationships with customers, handling queries and resolving issues calmly and professionally. Enhance the experience by recommending additional services and products where appropriate. Maintain accurate records of all service transactions and customer interactions. What We're Looking For: Previous experience as a Service Advisor is ideal, especially within a BMW dealership or premium automotive brand. A natural communicator with strong customer service skills and the ability to build rapport. Professional, courteous, and confident in handling challenging situations. Highly organised with great attention to detail. Comfortable using IT systems (training on our in-house systems will be provided). Able to thrive in a fast-paced environment and stay calm under pressure. Why Join Vines? Work with a premium brand and a passionate team. Ongoing training and development opportunities. A supportive environment where your contribution truly matters. Core benefits include: Monday – Friday working hours for our Aftersales teams! 24 days’ annual leave (increasing to 29 with service) + your birthday off! Pension Scheme & Life Assurance Cycle2Work programme Holiday Buy & Sell Scheme Tech & Travel Purchase Scheme Enhanced Parental Leave For more details, check out our staff benefits. What makes a great team? A diverse team! Don’t be put off if you don’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people.

Responsibilities

As a Service Advisor, you will be the first point of contact for customers, providing guidance and coordinating with technicians. You will also prepare invoices and maintain records of service transactions.