Body Shop Customer Service Representative - CSR at C&D Auto Body

College Park, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

20.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CCC ONE, Repair Process Understanding, Communication, Multitasking, Organization, Insurance Claims, Payment Processing, File Management, Scheduling, Professionalism, Bilingual, Spanish

Industry

Automotive

Description

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Help or transport service Opportunity for advancement Paid time off Parental leave Profit sharing Training & development Vision insurance Wellness resources Job description: We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone who is confident using CCC ONE and bilingual, understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment. You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery. Responsibilities: Greet customers in person and over the phone with professionalism Manage customer files and repair status using CCC ONE Schedule repairs, drop-offs, and pick-ups Communicate repair progress clearly to customers Coordinate with estimators, technicians, and insurance companies Review estimates, supplements, and invoices with customers Process payments and close repair orders Maintain organized front office operations Handle customer concerns with professionalism and efficiency Qualifications: CCC ONE experience required Prior auto body or collision repair experience preferred Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable working with insurance-driven repairs Reliable, punctual, and professional What We Offer: Competitive pay based on experience 401(k) with company match Profit sharing Paid vacation and PTO Stable, long-term employment Supportive team and professional work environment If you’re an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, we’d love to hear from you. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience: Customer service: 2 years (Required) CCCONE Software: 2 years (Required) Language: Spanish (Required) Work Location: In person

Responsibilities

The Customer Service Representative will serve as the primary contact for customers, managing repair status using CCC ONE and ensuring smooth workflow from intake to delivery. Key duties include greeting customers, scheduling appointments, communicating repair progress, and coordinating with internal staff and insurance companies.