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Body Shop Customer Service Representative at Feldman CDJR of Woodhaven
Farmington, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Interpersonal Skills, Multitasking, Organizational Skills, Attention to Detail, Microsoft Office, Automotive Repair Knowledge

Industry

Retail Motor Vehicles

Description
Description Job Title: Body Shop Customer Service Representative Job Type: Full-time Location: Farmington Hills, MI We are seeking a highly motivated and customer-focused individual to join our team as a Body Shop Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner. Responsibilities: - Greet customers and provide them with a warm welcome to the body shop - Listen to customer concerns and provide appropriate solutions - Schedule appointments and follow up with customers to ensure satisfaction - Communicate with technicians to ensure timely completion of repairs - Maintain accurate records of customer interactions and transactions - Handle customer complaints and escalate issues as necessary - Provide customers with updates on the status of their repairs - Ensure that the body shop is clean and organized at all times Requirements: - High school diploma or equivalent - Previous experience in customer service or a related field - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Strong attention to detail and organizational skills - Proficient in Microsoft Office and other computer applications - Ability to work in a fast-paced environment - Knowledge of automotive repair is a plus We are an equal opportunity employer and welcome applicants from all backgrounds. If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.
Responsibilities
The Body Shop Customer Service Representative is responsible for providing exceptional customer service and ensuring client needs are met efficiently. This includes greeting customers, scheduling appointments, and communicating with technicians regarding repairs.