QUALIFICATIONS

• Ability to read and comprehend instructions and information.
• Two years of experience in an auto body repair facility.
• Working knowledge of body repair methods.
• One year of supervisory experience.
• Excellent communication and managerial skills.

PURPOSE

The Body Shop Manager is responsible for developing business through insurance adjusters, customers, and other sources to assure an adequate sales volume, provide a reasonable department operating profit, and maintain certain customer satisfaction standards while controlling expenses. S/he directs the activities of Body Shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining quality standards.

RESPONSIBILITIES

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Prepare and administer an annual operating budget for the body shop.
• Attend managers’ meetings as requested.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect Body Shop operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all Body Shop staff.
• Direct and schedule the activities of all Body Shop employees. Provide technical assistance as needed.
• Conduct meetings with Body Shop employees to discuss activities and problems of mutual interest.
• Monitor Body Shop technicians’ payroll records.
• Establish and maintain good working relationships with several insurance adjusters.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Supervise all activities of and communications with the wrecker service.
• Greet all customers promptly and give fair estimates on costs and time required for body work.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs. Handle all customer complaints.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting area are kept clean.
• Account for all documents; ensure that none are missing.
• Prepare final billing for completed repair orders.
• Collect accounts receivable for body repair work.
• Follow up on parts department orders to ensure parts availability.