Book Runner/Lead Host at Hall Management Group

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Reservation Management, Communication, Attention to Detail, Upselling, Teamwork, Problem Solving, Professionalism, Positive Attitude, Time Management, Cleanliness, Learning, Leadership, Sales, Service Standards

Industry

Food & Beverages

Description

Description Job Summary: We are seeking career minded, passionate and motivated Book Runner/Host. Greeting our guests with a giant smile and hospitable welcome as they arrive for their dining experience. Answering the phones with the same giant smile and warmly assisting our guests in making a reservation for their next dining experience. We are ladies and gentlemen, serving ladies and gentlemen and the people at Halls Chophouse are here to make good things happen for other people! We will train you! You just need to be willing to learn. Who you are: Book Runner/Host are responsible for ensuring that all guests who dine with us have memorable experiences filled with hospitality, delicious food and drinks, and exceptional service. You are the welcoming face of the restaurant!! You are an ambassador on the floor and at the front door, providing our guests with warm and attentive hospitality. This position can be full or part time! What you’ll do: Greet guests and help ensure a seamless flow through the restaurant and to arrange each reservation for each dining table. Lead the host stand with confidence, professionalism, and a warm presence to set the tone for exceptional guest experiences. Optimize reservation flow and table assignments to maximize cover counts and ensure efficient seating. Accommodate special requests with grace and attention to detail, ensuring personalized guest experiences. Taking over-the-phone orders, providing knowledgeable recommendations and upselling when appropriate. Sell gift cards with enthusiasm and accuracy, promoting them as ideal options for celebrations and thoughtful gestures. Answer phones with warmth and professionalism, assisting guests with reservations and inquiries. Inspect work areas for cleanliness. Speak clearly and persuasively in positive or negative situations and respond well to questions. Uphold service standards to ensure a memorable guest experience. Maintain and uphold our company's vision and values. Demonstrate a passion for details and a willingness to learn. Take part in pre-service duties and applicable closing duties. Participate in service/culinary education sessions. Maintain the highest standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service. Demonstrate an eagerness to continue to learn and grow! What you’ll get from us: A healthy and safe work environment where you are encouraged to grow your career. Comprehensive Medical, Dental, and Vision insurance available for all fulltime employees (30 hours per week or more). Our company pays up to 70% of your medical premium dependent on the plan you choose. We also offer legal and voluntary life insurance options. Paid Time Off to support you with an active life outside of work after 6 months (1 week) and 2 weeks after 1 year. 50% dining discount throughout the Hall Management Group of restaurants Flexible Spending Account or Heath Spending Account depending on the plan you choose. Company paid Employee Assistance Program to support overall mental wellbeing. 401(k) to help you invest in your future after 6 months with a 4% company match. Generous Employee Referral Program. Who we are: Hall Management Group operates notable restaurants in South Carolina and Tennessee including Halls Chophouse (Charleston, Greenville, Columbia, Nexton and Nashville), Halls Catch, Rita’s at Folly Beach, High Cotton, S.N.O.B and Halls Signature Events. Please submit an up-to-date resume. We look forward to hearing from you! Let's make something good happen today! Requirements What you need to apply: Great enthusiasm and attitude Ability to make a positive difference in our guests and your co-workers’ lives Able to work weekends and holidays Strong Knowledge of our reservation system, Resy, is a plus!

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Responsibilities

The Book Runner/Host is responsible for greeting guests and ensuring a seamless flow through the restaurant while optimizing reservation flow and table assignments. This role involves providing warm and attentive hospitality to create memorable dining experiences.