About the job

Hey there!Are you one of those creative minds? A character, a storyteller?Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:Responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.
To represent the company by following the standard operating procedures set by the organization
Proactively sell and upsell all products and services within the property
Handle queries through telephone, fax, and email
Make reservations for customers based on their various requirements
Provide support to customers who may need to amend or cancel a reservation
Prepares letters of confirmation
Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks

Qualifications & Experience:Minimum 1 year of Reservations experience in a luxury 5-star hotel.
Previous experience working in a multicultural environment.
Knowledge of Opera PMS is required.
Proficient in Microsoft Office applications.
Bachelor's degree in Business Administration or a related field is preferred.
Strong communication and interpersonal skills.

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Responsibilities

About the job

Job Purpose:Responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.
To represent the company by following the standard operating procedures set by the organization
Proactively sell and upsell all products and services within the property
Handle queries through telephone, fax, and email
Make reservations for customers based on their various requirements
Provide support to customers who may need to amend or cancel a reservation
Prepares letters of confirmation
Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks

Qualifications & Experience:Minimum 1 year of Reservations experience in a luxury 5-star hotel.
Previous experience working in a multicultural environment.
Knowledge of Opera PMS is required.
Proficient in Microsoft Office applications.
Bachelor's degree in Business Administration or a related field is preferred.
Strong communication and interpersonal skills.