BOOKING ASSOCIATE | HOME MADE

Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched.
Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer centric and we are always looking for people who live and breathe these values.

• Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
• Clearly articulating property amenities and local area highlights
• Managing customer experience; this is from initial enquiry to the viewing booked
• Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers
• Cross sell properties that better meet renter needs, pulling the customer needs to the front
• Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
• Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
• Upskill on new site launches quickly and efficiently to ensure immediate impact.
• Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.