Booking Coordinator

at  AA Global Language Services Ltd

PACKAGE SUMMARY & BENEFITS

• £20,820.80 - £23,000 dependent on experience
• Employee assistant program
• All training, both initial and ongoing
• Company social days & pizza Friday
• Holiday increase with service

JOB SUMMARY

To help our success continue we are looking for an Interpreting Booking Coordinator to join our successful team in Hull where you’ll bring relevant experience in customer service and be ready to work in a fast-paced environment. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.

• Answering incoming calls from clients and interpreters in a professional and courteous manner
• Work effectively in a team driven environment providing guidance and support to other staff members
• Dealing with emails from the clients and interpreters in a professional manner, developing positive working relationships in return
• Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally
• Managing all aspects of face-to-face interpreting bookings
• Allocating bookings to available interpreters through various means including outbound calls
• Handle requests for information and data
• Data entry ensuring a high level of accuracy

As an Interpreting Coordinator you will have:

• DBS Checked
• Proven experience in customer service or working in a call center
• Computer literate: Microsoft Office suite, as well as the ability to learn new software
• Excellent oral and written communication skills
• Pro-active and self-motivated
• Capable of handling high call volumes
• Target driven
• Team player