THE POSITION:

• To maintain and coordinate our entire booking process ensuring that we are achieving our goals of providing our customers and clients with pro-active service and advice.
• To foster and further develop relationships with both existing and new clients with timely and professional service at all times.
• To ensure the smooth operation and coordination of our field team.

REQUIRED SKILLS AND EXPERIENCE:

• Exceptional attention to detail and high level of organisational skills
• Ability to work autonomously and in a team environment
• Outstanding problem-solving skills and the ability to use your initiative
• Ability to maintain confidentiality
• Excellent telephone etiquette and strong customer focus
• Ability to work and liaise effectively with internal co-workers and external contacts
• Professional, friendly demeanour, punctual, well presented
• A positive attitude with a flexible and adaptive nature to respond to the changing needs of our clients.
• Excellent communication skills both written and verbal; relationship building skill
• Excellent time management skills and prioritisation of workload; ability to meet deadlines
• Intermediate computer skill including Microsoft Office 365 products (Word, Outlook, Excel)
• Excellent accuracy with data entry & knowledge of Ascora software (desirable)
• Excellent knowledge of Melbourne’s suburb locations
• Satisfactory National Police Check

• Attending to client queries / liaising with our clients on an ongoing basis with outstanding service and pro-active resolutions
• Responding to emails and telephone calls
• Scheduling Bookings for our field team in consultation with clients in our IT system (Ascora)
• Negotiate with residents for access
• Notify residents of changes to appointments (delays, cancellations etc)
• Co-ordination of RM Network field team to ensure appointments flow smoothly and are always completed to the required standard
• Booking Keys/swipe/access management for field team
• Job supplies and materials ordering and monthly stocktake
• Communicating with our field team regarding property access and work priorities
• Contributing to the overall efficiency of our systems and processes