OVERVIEW

We are seeking a friendly and professional Host/Host to join our dynamic team. The ideal candidate will provide pre-travel and on hire guidance, advice and issue accurate and competitive quotations/or bookings for car and/or motor home rentals to domestic and international clients and to deliver exceptional on-brand service in a timely manner that meets or exceeds the customer’s expectations, maximises revenue and encourage repeat custom.

SKILLS

• Proven sales experience
• Proven contact centre experience is desirable
• Previous sales/customer service experience of the tourism industry is highly desirable
• Tertiary qualification/s general or specifically Travel & Tourism is desirable
• Proven communication skills both verbally and written
• Proven experience managing multiple tasks at any one given time
• Proven negotiation skills
• Ability to assimilate information in a timely manner
• Is a lateral thinker and is able to provide tailored solutions
• Detail and accuracy oriented
• Works for the best interest of thl at all times
• Good knowledge of geography where thl operates
• Ability to achieve deadlines
  Job Types: Full-time, Permanent
  Pay: From £26,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Referral programme
• Sick pay

Work Location: In perso

• Accurately and efficiently process customer requests and all other administrative tasks
• Provide on hire assistance to support customers as required including completing all required documentation and amending bookings where necessary
• Ensure that the customer/trade partner is always provided with high quality, accurate information and that their expectations are met or exceeded.
• Ensure that all transactions are completed ‘right the first time’ and minimise rework.
• Work 1 on 1 with the customer/trade partner to build a solution which best meets their individual travel requirements and if necessary consider reducing the price, in line with authority levels, to win business.
• Ensure all service delivery, turnarounds and/or targets are met or exceeded.
• Develop and maintain a strong relationship with internal and external customers (Wholesalers, ITO’s and/or Trade partners) to encourage future business.
• Ensure presentation of all correspondence is consistent and of the highest standard
• Manage daily workload to agreed standards and seek assistance from the Booking Host Team Leader/Contact Centre manager when necessary
• Be a systems/product specialist by maintaining an excellent knowledge of the THL business offering, in-house and supplier reservations systems, New Zealand and Australian geography, partners, suppliers and operators.
• Demonstrate a pro-active approach and response to customer & business opportunities.
• Operate within policies and procedures for financial, as well as non-financial transactions, and contribute to system and process reviews when required.
• Pro-actively provide constructive and objective feedback.
• Demonstrate a high level of personal, team and customer behaviours.
• Actively participate in the thl Health and Safety system.
• All other duties as required.