Reference Number - 0123445567567
Location Gloucester
Salary NMW + opportunities to earn bonuses
At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

ABOUT THE ROLE:

Are you someone who takes pride in delivering exceptional customer service? At Wessex Garages, we’re looking for a friendly and professional individual to join our team in our Gloucester Dealership.
As a key member of our service team, you’ll be the first point of contact for our customers—whether it’s taking calls, coordinating bookings in our workshop diary, or providing support for ongoing jobs. You’ll also help prepare handover paperwork, respond to online and phone enquiries with accurate estimates, and support our Service Advisors to ensure a seamless experience for our customers.
In this role, a helpful, positive attitude and strong attention to detail will go a long way.

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

• Responding to online enquiries promptly and professionally
• Assisting customers over the phone to book appointments and accurately logging their requests
• Creating accurate and detailed job cards and checking for recalls, technical campaigns, and review indicators
• Providing support to service advisors and assisting with estimates
• Liaising with the workshop team regarding parts availability, diagnostics, and job updates
• Delivering the Wessex Garages Customer Satisfaction Promise in all tasks that you do
• Following manufacturer guidelines for booking and service processes
• Assisting the Service Manager with EMAC and Nissan Debt tasks
• Covering the Workshop Controller when needed