Bookings Partner at Acacium Group

Stoke-On-Trent, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

27164.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Microsoft Word, Microsoft Excel, Microsoft Outlook, Attention to detail, Data accuracy, Relationship building, Administrative support, High volume call handling

Industry

Hospitals and Health Care

Description

🌟 We’re Hiring: Customer Support Coordinator Newcastle-under-Lyme with hybrid working opportunities once fully trained £24,785 + 9.6% uplift Permanent, full time Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5) Do you love delivering outstanding customer service and being at the heart of a fast‑paced, people‑focused environment? We’re looking for a Customer Support Coordinator who’s ready to make a real impact by supporting healthcare professionals and helping coordinate essential bookings with our NHS partners. Acacium Group is a leading global healthcare delivery partner, and we are excited to be adding a Customer Support Coordinator to our team. Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions for the NHS. We support healthcare professionals to work flexibly, ensuring vital shift cover that helps maintain patient safety. Working in partnership with our clients, we help reduce agency spend, strengthen governance, and enhance flexible workforce models. 💡 About the Role In this role, you will: Proactively reach out to healthcare professionals to confirm their availability, match suitable candidates to priority shifts, and build a strong pipeline by encouraging future availability submissions. Build lasting relationships with healthcare workers by gaining their trust, providing consistent support, and ensuring they feel valued and engaged. Collaborate closely with internal teams to understand priority areas and share timely updates on progress and challenges. Manage our shared inbox, responding promptly and professionally to queries from both clients and healthcare professionals. 🎯 What You’ll Bring We don’t expect perfection. If most of this sounds like you, we’d love to hear from you: Confidence working with Microsoft packages like Word, Excel and Outlook. Good written and verbal communication skills. Attention to detail and accuracy. 🌍 Why Join Us? Your work will directly shape decisions that improve our services. You’ll help us maximise value by ensuring data quality. You’ll be part of a supportive team where new ideas are welcomed. You’ll have opportunities to learn, grow, and develop your skills. ✨Your Benefits Pensions scheme, free mortgage broker service & life assurance Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance Discounts. Shopping, lifestyle & cinema discounts 📚 Experience We’re Looking For Customer service experience Proven experience dealing with a high volume of calls The ability to manage a varied workload Administration experience If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences. 🧩 Inclusion & Accessibility We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities. #INDENT2022

Responsibilities

The role involves coordinating essential bookings for NHS partners and proactively reaching out to healthcare professionals to confirm shift availability. You will also manage a shared inbox and build strong, lasting relationships with healthcare workers to ensure consistent support.