Bookings Systems Support Officer at Northern Beaches Council

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

99650.39

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems support, Technical support, Administrative support, Data management, Reporting, Reconciliations, Stakeholder engagement, Vendor coordination, Process improvement, Customer experience, Digital tools, Booking systems

Industry

Government Administration

Description

Division: Community & Recreation Business Unit: Sports & Recreation Title: Bookings Systems Support Officer, Permanent - Part-time Role, 21 hours per week Salary Range: $85745.17 to $99650.39 (on a pro-rata basis) per annum + super (subject to skills and experience) Who we are: Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches. Sports and Recreation The Sports and Recreation Business Unit promotes equitable access to spaces and services that support healthy, active and connected living for residents and visitors. It oversees bookings for Council’s open spaces and allocations for organised sport, as well as the management of the Manly Andrew ‘Boy’ Charlton Aquatic Centre and the Warringah Aquatic Centre. These centres offer a range of services including learn-to-swim programs, fitness classes, lap swimming and a squads programme. With a strong focus on stakeholder engagement, the Unit works closely with sporting clubs and associations to identify local recreation and sporting needs and facilitate activities that meet those needs. Collaboration with local and regional groups ensures fair and sustainable access for the community. Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business. Working with us: Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy - • Genuine work-life balance and flexible working arrangements • Employee wellness program and a range of lifestyle benefits • Values based culture and a teams-oriented working environment The Booking Systems Support Officer provides, technical, program and administrative support to the Open Space Booking Service. The role is responsible for the effective use of technology, systems and tools that supports the service to ensure a high-quality customer experience. Our opportunity:The key focus areas of this role include: 1. Systems and technology enablement - lead the effective use of booking systems and digital tools, acting as the super user to support team capability, vendor coordination, and system enhancements. 2. Operational and administrative support - deliver high-quality technical and administrative support, including reconciliations, reporting, and data management, to ensure smooth and consistent service delivery. 3. Service improvement and collaboration - drive continuous improvement by refining processes and collaborating across teams and stakeholders to enhance customer experience and service outcomes. About you:We’re looking for a motivated and innovative person to join our collaborative team. You’ll bring energy and a customer focused approach to a team passionate about making a difference to our community. Additional Information: Position Description Applications close on: 5 May 2026 Expected Interview Date: 11 May 2026 Questions? Please call the Hiring Manager: Angela Casey on 02 8495 5145 Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required. If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.

Responsibilities

The role provides technical, program, and administrative support to the Open Space Booking Service to ensure effective system usage. It involves driving service improvements, managing data, and collaborating with stakeholders to enhance customer experience.