JOB TITLE: ASSISTANT MANAGER - BOOST MOBILE

Location:Markham, Harvey, Alsip.
Job Type: Full-Time
About Boost Mobile: Boost Mobile is a leading wireless service provider, committed to delivering affordable and reliable mobile solutions to customers. We offer a wide variety of plans, devices, and exceptional customer service. Join our dynamic team and help us provide top-notch mobile services to our diverse customer base.
Position Overview: The Assistant Manager will support the daily operations of a Boost Mobile retail store and help lead a team to provide exceptional customer service, drive sales, and ensure operational efficiency. The ideal candidate will have a strong passion for the wireless industry, leadership abilities, and a customer-first mentality.

QUALIFICATIONS:

• Experience: Minimum of 1-2 years of retail management or supervisory experience, preferably in wireless sales or customer service.
• Skills: Excellent communication, leadership, and problem-solving skills.
• Sales-Oriented: A passion for sales and the ability to drive and meet sales goals.
• Customer-Focused: Ability to build rapport with customers and maintain a positive, solutions-oriented attitude.
• Tech-Savvy: Basic knowledge of mobile technology, wireless products, and services is preferred.
• Adaptable: Ability to work in a fast-paced environment and adapt to changing priorities.
• Availability: Flexible schedule, including weekends and holidays as required.

• Customer Service Excellence: Ensure every customer has an outstanding experience by providing exceptional service, resolving issues, and offering product knowledge.
• Sales Leadership: Assist in driving sales targets by promoting products, plans, and services while meeting individual and store sales goals.
• Team Supervision: Provide guidance, training, and support to retail associates, fostering a team-oriented environment.
• Operational Support: Assist with opening and closing the store, managing inventory, and ensuring adherence to company policies and procedures.
• Coaching and Development: Identify performance gaps and provide coaching to improve team performance. Help associates grow in their roles.
• Inventory Management: Monitor and manage product inventory, ensuring stock levels are adequate and store displays are well-maintained.
• Reporting and Analytics: Assist the store manager with tracking sales performance, customer feedback, and other key metrics.
• Compliance: Ensure that store operations are compliant with all company policies, safety procedures, and legal regulations.