Job Summary:
The Parallon Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
Responsibilities:

Duties will be performed by each individual depending on the assignment of Parallon workstreams and responsibilities:

• Solve the most complex revenue cycle challenges.
• Provide deep subject matter expertise and put it into action every day to improve operational performance for all stakeholders.
• Review patient accounts for accuracy prior to placement to outside collection vendors
• Receive account change requests and review required changes.
• Update insurance plan changes on customer accounts.
• Review account information and update required information, balances, etc.
• Researches and responds to vendor inquiries
• Reviews correspondence in the CWF system and takes appropriate account and document action
• Reviews and authorizes affidavits related to patient billing, as applicable.
• Assist with the Medicaid Eligibility vendor reconciliation, as requested.
• Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.
• Handles, eRequest and correspondence from collection agencies.
• Amoung other functions.

Skills and Experience:

• English – Spanish Language (Oral and writing 85% or higher), (B2+ or above).
• Highschool diploma Completed
• At least 6 months of experience in Data Entry or Customer Service positions.
• The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern/Central Time Zone.
• A genuine interest in working with and helping customers.
• Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
• Good presentation and a polite, tactful and friendly character.
• Healthcare experience is a plus

• Solve the most complex revenue cycle challenges.
• Provide deep subject matter expertise and put it into action every day to improve operational performance for all stakeholders.
• Review patient accounts for accuracy prior to placement to outside collection vendors
• Receive account change requests and review required changes.
• Update insurance plan changes on customer accounts.
• Review account information and update required information, balances, etc.
• Researches and responds to vendor inquiries
• Reviews correspondence in the CWF system and takes appropriate account and document action
• Reviews and authorizes affidavits related to patient billing, as applicable.
• Assist with the Medicaid Eligibility vendor reconciliation, as requested.
• Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.
• Handles, eRequest and correspondence from collection agencies.
• Amoung other functions