Job Description – Bottle Service Manager

ROOM 22 – POTTS POINT

About the Role
We are seeking a highly motivated and professional Bottle Service Manager to oversee and elevate our VIP guest experience. This role requires a balance of hospitality, sales, and team leadership, ensuring our bottle service runs seamlessly while creating a high-energy, premium atmosphere for our clients.

Key Responsibilities

• Lead, train, and manage the bottle service team to deliver exceptional VIP service.
• Oversee all aspects of bottle service operations including reservations, table assignments, and guest experience.
• Drive sales by promoting premium packages, upselling, and ensuring presentation standards are met.
• Build strong relationships with high-value clients and foster repeat business.
• Coordinate with security, bartenders, and floor staff to ensure smooth service flow and guest safety.
• Monitor RSA compliance and ensure all bottle service staff adhere to legal and venue standards.
• Handle guest issues or escalations with professionalism and discretion.
• Track sales, maintain accurate records, and report to venue management on performance and KPIs.

Requirements

• Previous experience in a supervisory or management role within nightlife, hospitality, or luxury service preferred.
• Retail and/or sales experience preferred.
• Strong leadership and communication skills with the ability to motivate a team.
• Proven ability to drive sales and meet revenue targets.
• Professional appearance and strong customer service skills.
• Solid understanding of VIP guest expectations and nightclub culture.
• Current RSA certification.
• Availability to work nights, weekends, and holidays in a high-energy environment.

What We Offer

• Competitive salary + commission opportunities.
• Work in one of Sydney’s most vibrant nightlife venues.
• Leadership role with room for growth within the business.
• A supportive and dynamic team environment.

To Apply: Please send your resume and a short introduction about yourself to room22@islandlifecollective.com.au.
Job Type: Casual
Pay: $24.95 – $45.00 per hour

Work Authorisation:

• Australia (Preferred)

Work Location: In perso

• Lead, train, and manage the bottle service team to deliver exceptional VIP service.
• Oversee all aspects of bottle service operations including reservations, table assignments, and guest experience.
• Drive sales by promoting premium packages, upselling, and ensuring presentation standards are met.
• Build strong relationships with high-value clients and foster repeat business.
• Coordinate with security, bartenders, and floor staff to ensure smooth service flow and guest safety.
• Monitor RSA compliance and ensure all bottle service staff adhere to legal and venue standards.
• Handle guest issues or escalations with professionalism and discretion.
• Track sales, maintain accurate records, and report to venue management on performance and KPIs