BottleDrop Customer Care Associate - Bend at OREGON BEVERAGE RECYCLING COOPERATIVE

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

20.18

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Communication Skills, Policy Enforcement, Safety Standards, Monitoring, Report Preparation, Education, Cleanliness, Problem Solving, Teamwork, Flexibility, Physical Stamina, Customer Service, Organizational Skills, Reliability, Attention to Detail

Industry

Environmental Services

Description

Job Details Job Location: Bend RC 707 - Bend, OR 97701 Position Type: Full Time Salary Range: $20.18 - $20.18 Hourly Our Vision A world where no resource is wasted. Our Mission To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively. Our Values We are loyal, resilient, trustworthy, creative, competent, and engaged. Summary The Customer Care Associate (CCA) is a redemption center employee who is positioned on the exterior of the site to assist with greeting/engaging with customers and ensuring that the exterior of the site meets company standards. This involves interacting with customers for the purpose of informing of redemption center policies and procedures as well as welcoming and answering any questions that customers may have upon entry. The employee is responsible for the appearance of the exterior of the building from a cleanliness standpoint to ensure the safety for our staff and customers. Primary Duties & Responsibilities Conducts regular monitoring of assigned Redemption Center properties, including but not limited to the parking lot, the perimeter of the Center, and within the Center (as needed). Maintain the appearance of the redemption center exterior (and interior as needed) including removing all garbage and organization of shopping carts left on property. Reporting irregularities, including but not limited to out of policy events, facility and safety hazards, and emergency situations to the site supervisor or AOS. Professionally and politely engages and enforces policy infractions such as daily limits, out of state containers, or other items that might violate our Customer Code of Conduct. Prepares and communicates timely and detailed reports of incidents Educate and introduce customers to Oregon’s Bottle Bill and the BottleDrop system. Adhere to OSHA Safety Standards and OBRC policies Other job duties as assigned Education/Experience High School Diploma or GED required Requirements – Skills, Job Knowledge & Abilities Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners Ability to work a flexible schedule to accommodate business needs • Ability to lift and carry up to 50 lbs., stand for several hours a day, and climb ladders Reliable transportation Supervisory Responsibility None Travel None Working Conditions/Physical Requirements Work outdoors in various temperatures/conditions. Exposure to industrial equipment with moving mechanical parts. Occasional exposure to odors of empty beverage containers. Noise levels in designated areas of the redemption center require the use of approved hearing protection. Must be able to frequently lift/carry up to 30lbs. Must be able to occasionally lift/carry up to 50 lbs. Push/pull 50+ lbs. frequently (wheeled bag racks). Talking and hearing is frequently required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to stand and walk. Must be able to bend/stoop/crouch/squat. Must be able to use arms/wrists/hands/grasp. Must be able to occasionally climb and balance. Qualifications

Responsibilities

The Customer Care Associate is responsible for greeting customers, informing them of redemption center policies, and maintaining the cleanliness of the exterior of the site. They also monitor the property for safety hazards and enforce company policies.