Boutique Coordinator - WRTW/Shoes, Maison Madison at Hermes

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

27.12

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory management, Sales operations, Visual merchandising, Administrative support, POS systems, Microsoft Office Suite, Customer service, Stock replenishment, Data entry, Record keeping, Communication, Attention to detail, Organizational skills, Teamwork, Adaptability

Industry

Retail Luxury Goods and Jewelry

Description

The Team: The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the WRTW/Shoes Floor Director and will primarily work within the Sales Team to support the client experience. The Opportunity: The primary responsibilities of the Boutique Coordinator, are to support the overall sales operations of the boutique, and specifically the WRTW and Shoes Department. This position will provide support by maintaining an organized system of WRTW/Shoes sales receipts, as well as performing other coordination and administrative duties, including filing and completion of WRTW/Shoes-related forms. About the Role * Organize all WRTW/Shoes sales receipts and daily audits, in partnership with Management and Managing Director. * Perform inventory stock counts and assist with reconciliation, as needed, for all WRTW/Shoes floor métiers * Copies, sorts, and files records related to WRTW/Shoes sales activities and transactions * Ensure that all WRTW/Shoes special orders are systematically entered during ALC season and communicate to sales team once completed orders arrive in-store. * Support all areas of merchandise flow including stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing * Assist in maintaining WRTW/Shoes visual merchandising standards to company expectations. * Support SSAs and Selling Specialists at POS with transfers, charge sends, and Voxpays. * Provide excellent service by quickly locating merchandise and retrieving additional sizes, colors and options. * Assist in delivering and assisting WRTW/Shoes product between floors as needed for clients, associates, or backstocking. * Ensure all merchandise is stocked and replenished on each sales floor in an efficient and precise manner. * Work, in tandem with Inventory Control team, to reticket merchandise returns daily and quickly return to floor or stock. * Participate in store inventory, cycle counts, and manual counts. * Works across multiple floors and product category areas to support client and sales team requests. * Assist selling team with stock and size questions as needed. * Organize stock to optimize stock and inventory workflow, space utilization, and sales objectives in the store. * Complete operational tasks related to inventory, transfers, and other tasks as assigned. Support the shipping and receiving team with daily new receipts by placing incoming stock in the appropriate stockrooms following the established standards. * Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed. * All other duties assigned by supervisor. Supervisory Responsibility * NO Budget Responsibility * NO Decision Making Responsibility * NO About You * Professional who is detailed oriented with a sense of urgency * Support an environment of teamwork, trust, and collaboration * Excellent organizational skills and attention to detail * High level of internal and external customer service * Communication skills must be strong, and approach must be gracious and warm * Adaptability and flexibility in scheduling to meet needs of the business * Proficient with POS systems and Microsoft Office Suite, Outlook and Excel * Ability to work a flexible schedule according to needs of the business * Ability to lift up to 25 pounds without assistance The hourly range for this position is $24.77 - $27.12. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including: * Commission and bonus incentives based on sales performance * Medical, Dental, Vision * Life Insurance and Disability * Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time) * Paid Parental leave and transition time * 401(k) and Roth Retirement plan with company matching and profit sharing * Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance * Product discount and EAP resources * Access to Calm App, Health Advocate, Family Building Support and more! Company Overview Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here. Our Commitment Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com [privacy.us@hermes.com]. Please do not submit resumes or applications to this email address. A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop-up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermès, the company’s training center. Hermès of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates, and this number continues to grow. The subsidiary’s expansion is supported and guided by President & Chief Executive Officer Diane Mahady and the Senior Leadership Team. We are proud to be an equal opportunity workplace. It is the policy of HOP, that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Responsibilities

The Boutique Coordinator supports sales operations by managing WRTW and shoe inventory, processing receipts, and maintaining visual merchandising standards. They also assist the sales team with POS transactions, stock replenishment, and client requests across multiple floors.