Boutique Head at Titan

, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business acumen, Team management, Sales management, Client relationship management, Coaching, Leadership, Strategic planning, KPI management, Luxury retail operations, Digital processes, Conflict resolution, Communication, Entrepreneurship, Agility, Proactivity

Industry

Retail

Description

Job Requirements JOB RESPONSIBILITIES & PROFILE o Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally. o Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our clients with unique and memorable experiences o Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability o Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company's vision and guidelines. MAIN ACCOUNTABILITIES Business Management: o Manage the entire boutique team, client and business operations in order to achieve sales objectives, store, and service KPI's. o Ensuring to spend majority of the time in the store. o Concur to the definition of action plans related to the ZWOL. Team Management: o Observe the sales floor and provide structured feedback accordingly depending on on- going client experience situations. o Structure routine moments for coaching and feed backing (both on the spot and in monthly one to one meetings) o Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day. o Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans o Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, and brand and inspiration stories.) o Adapt and implement localized on-boarding plans for new joiners where applicable. Client Management: o Support in cultivating a culture of long term relationship building o Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines o Partner with the regional CRM teams in order to review, implement, and follow up on dedicated action plans for client retention, growth and amplification within local market o Address client concerns/disputes/complains assuring that the client satisfaction is restored.TECHNICAL SKILLS o Knowledge of store procedures and processes o Knowledge of digital processes o Knowledge of the Luxury business o Knowledge of competition SOFT SKILLS o Business acumen o Proactivity &Engagement o Client satisfaction o Being coach o Delivering excellence o Managerial Effectiveness o Integrity and Trust o Curiosity and Change Drive

Responsibilities

The Boutique Head is responsible for managing boutique operations, team performance, and sales KPIs to ensure business growth. They must cultivate long-term client relationships and provide structured coaching to team members to deliver exceptional service.