Boutique Head at Titan

, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Acumen, Team Management, Client Relationship Management, Luxury Business Knowledge, Coaching, KPI Management, Store Operations, CRM, Strategic Planning, Conflict Resolution, On-boarding, Sales Training

Industry

Retail

Description

Job Requirements JOB RESPONSIBILITIES & PROFILE o Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally. o Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our clients with unique and memorable experiences o Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability o Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company's vision and guidelines. MAIN ACCOUNTABILITIES Business Management: o Manage the entire boutique team, client and business operations in order to achieve sales objectives, store, and service KPI's. o Ensuring to spend majority of the time in the store. o Concur to the definition of action plans related to the ZWOL. Team Management: o Observe the sales floor and provide structured feedback accordingly depending on on- going client experience situations. o Structure routine moments for coaching and feed backing (both on the spot and in monthly one to one meetings) o Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day. o Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans o Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, and brand and inspiration stories.) o Adapt and implement localized on-boarding plans for new joiners where applicable. Client Management: o Support in cultivating a culture of long term relationship building o Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines o Partner with the regional CRM teams in order to review, implement, and follow up on dedicated action plans for client retention, growth and amplification within local market o Address client concerns/disputes/complains assuring that the client satisfaction is restored.TECHNICAL SKILLS o Knowledge of store procedures and processes o Knowledge of digital processes o Knowledge of the Luxury business o Knowledge of competition SOFT SKILLS o Business acumen o Proactivity &Engagement o Client satisfaction o Being coach o Delivering excellence o Managerial Effectiveness o Integrity and Trust o Curiosity and Change Drive

Responsibilities

Lead the boutique team and business operations to achieve sales objectives and service KPIs while ensuring a premium client experience. Manage team development through coaching, daily briefs, and structured feedback to maintain high accountability and performance.