At By Charlotte, we believe in the power of collective growth. Together, we uncover the inner strengths and brilliance within each of us, just like a lotus blooming towards the light. With every step, we encourage one another to reach our fullest potential.
In times of joy, we celebrate the light within. In moments of challenge, we draw on our resilience to guide us forward. Every day is an opportunity to reflect on the transformative journey towards becoming our most radiant selves.
If you are ready to bring positivity, creativity, and heart to our team, we’d love to hear from you. Join us in spreading light, love, and inspiration with every piece of jewellery we create and share.

We are expanding our borders and have exciting leadership opportunities across the state. As we get ready to open doors in Emporium, Chadstone, Highpoint and Doncaster in the remainder of 2025, we are seeking exceptional and brand-aligned talent to embrace our by charlotte vision and culture to deliver meaningful experiences to our Victorian customers. This role will report to the Victorian Cluster Manager in our retail team and work closely with other key internal by charlotte stakeholders. Read on for the main responsibilities.

• Maintain an exceptional level of service by always leading by example in communication and customer engagement.
• Review store performance on a daily, weekly and monthly basis to share feedback with the wider team and develop strategies and key focus areas for improvement.
• Provide specific coaching and feedback to drive team performance in sales, operations and customer service.
• Offer ongoing coaching opportunities to all team members in product knowledge, storytelling and selling skills to develop best-in-business product and service experts.
• Implement targeted sales strategies to ensure growth outcomes and set targets are achieved within the store.
• Manage inventory and ensure the store is well-stocked and presented according to business guidelines.
• Monitor traffic trends and effective rostering to achieve maximum sales potential.
• Uphold relevant policies and procedures to ensure team comprehension and compliance, brand spirit and culture.
• Always maintains a safe working environment aligned with Work Health and Safety standards and guidelines.