DESCRIPTION DU POSTE

We are looking for a Boutique Manager for our new Boutique in Zürich.
As a Boutique Manager, you will be responsible for driving sales, achieving all operational objectives, and ensuring compliance with the brand’s standards within the boutique. You will also oversee recruitment, development, and coaching of your boutique team by offering motivation, encouragement, and support. Your role is critical in maintaining and delivering a consistently high level of customer service within the boutique. Additionally, you will implement the company’s business plans and strategies, ensuring the boutique adheres to the guidelines and procedures established by headquarters (HQ).
In this role, your main tasks will be to :

Team Management and Operational Oversight

• Lead and manage the sales team, ensuring optimal boutique operations
• Monitor and drive the achievement of sales targets and operational goals
• Develop, define, and communicate team objectives, integrating them into individual development plans

Commercial Animation and Customer Development

• Supervise commercial activities to grow the local customer base
• Ensure the boutique delivers an outstanding and consistent customer experience
• Organize team briefings regularly to align objectives, strategies, plans and events with business opportunities

Reporting and Analysis

• Analyze performance metrics (KPI’s) and prepare periodic commercial and marketing reports
• Track budgets and operational performance, ensuring regular reporting to the Brand Manager

Marketing and Visual Merchandising

• Coordinate and oversee marketing and communication actions, including boutique events
• Ensure product displays and visual merchandising comply with brand guidelines
• Manage stock replenishment to ensure it is conducted correctly and regularly

Recruitment and Development

• Oversee the recruitment, onboarding and training of team members
• Provide coaching and development opportunities to empower team members to reach their full potential
• Handle performance reviews and evaluations while addressing disciplinary issues in line with HQ policies

Leadership and Team Dynamics

• Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team
• Ensure team members are well-trained on all operational tools (e.g., POS systems, back office, ordering, after-sales services)
• Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence

Please refer the Job description for details