Boutique Manager - Jeager at Richemont

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Performance, Customer Satisfaction, Product Knowledge, Conflict Resolution, Customer Engagement, Order Management, Demonstration Skills, Training, Continuous Education, Communication, Team Management, Problem Solving, Relationship Building, Technical Ingenuity, Aesthetic Appreciation, Savoir-Faire

Industry

Retail Luxury Goods and Jewelry

Description

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. YOUR MISSION: In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies. Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction. Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships. Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed. Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions. Record and process custom or special customer orders, managing ambiguous delivery expectations effectively. Provide detailed product or service information and respond to customer inquiries. Conduct customer interviews using a multilevel sales script to clarify requirements and assist in potential customer interviews, documenting client needs comprehensively. Demonstrate product or service features and support requests for detailed demonstrations. Address basic issue escalations promptly, providing managerial approvals when necessary. Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching. Stay informed about relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

Supervise daily operations to achieve sales performance goals and ensure alignment with store service standards. Serve as the primary point of contact for customer queries and complaints, resolving issues promptly.