JOB DESCRIPTION

We are looking for Boutique Manager for Longines Brand to be fully responsible for the management and performance of the store.

Mission and Responsibilities:

• Leading the team to achieve sales targets and operational objectives
• Achieving sales target by identifying customers’ need, recommending the right product and closing the sale
• Provide support, Track sales target achievement, motivate team into towards achievement of the sales
• Establish and maintain strong, effective relationships with the team and HQ departments
• Oversee the stock level and combination of the store and ensure that it is according to guidelines and at optimum level
• Lead team to meet compliance on processes and perform inventory check according to procedures
• Allocate and manage manpower in the Team Duty Roster on monthly basis according to guidelines. Ensure that the store is adequately manned with sufficient manpower
• Managed customer complaints and report to Management
• Ensure that boutique is maintained in accordance to guidelines
• Ensure that watches are merchandise in accordance to guidelines
• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy
• Ensure all sales and stock reports, customers service documents are accurately complied and filed
• Ensure Daily Banking in of cash collected are done according to guidelines, report discrepancies immediately.
• Complete Reports as of needed of the Boutique manager on Team attendance, leave and overtime

PROFESSIONAL REQUIREMENTS

• Minimum 3 years of Team management experience, preferably within the retail or luxury industry
• Excellent customer relations management and networking skill
• Excellent people management skill

• Leading the team to achieve sales targets and operational objectives
• Achieving sales target by identifying customers’ need, recommending the right product and closing the sale
• Provide support, Track sales target achievement, motivate team into towards achievement of the sales
• Establish and maintain strong, effective relationships with the team and HQ departments
• Oversee the stock level and combination of the store and ensure that it is according to guidelines and at optimum level
• Lead team to meet compliance on processes and perform inventory check according to procedures
• Allocate and manage manpower in the Team Duty Roster on monthly basis according to guidelines. Ensure that the store is adequately manned with sufficient manpower
• Managed customer complaints and report to Management
• Ensure that boutique is maintained in accordance to guidelines
• Ensure that watches are merchandise in accordance to guidelines
• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy
• Ensure all sales and stock reports, customers service documents are accurately complied and filed
• Ensure Daily Banking in of cash collected are done according to guidelines, report discrepancies immediately.
• Complete Reports as of needed of the Boutique manager on Team attendance, leave and overtim