BOUTIQUE TEAM LEADER – THE PERFUME SHOP BOUTIQUE

Do you have a passion for perfume and a flair for delivering exceptional customer experiences? We’re looking for a Boutique Team Leader to join our new flagship boutique store and help us create a truly luxurious and personalised shopping journey for every customer.
As a Boutique Team Leader, you’ll be at the heart of the action— Supporting the Boutique Store & Deputy Manager and guiding our Boutique Sales Advisors, ensuring every customer interaction is memorable. Your perfume expertise, leadership skills, and love for service will help drive performance and inspire your team to shine.
Contracted hours: 17.5
Contract type: Permanent contract
Pay rate: £14.28

• Deliver a warm, personalised welcome to every customer and provide expert consultations tailored to their needs.
• Use your perfume knowledge to guide customers through our luxury and niche collections, creating unique and memorable experiences.
• Champion our customer loyalty programme and use personalised touches to elevate the customer journey.
• Support the Boutique Store and Deputy Manager in leading the team day-to-day, ensuring service standards are consistently high.
• Help plan team rotas, manage floor coverage, and ensure the store is always ready to impress.
• Coach and mentor Boutique Sales Advisors, providing real-time feedback and leading by example in delivering “The Perfect Service.”
• Support the achievement of daily sales targets and KPIs, while maintaining operational excellence and stock accuracy.
• Take pride in the store’s appearance and help prevent stock loss through great housekeeping and attention to detail.