Vacancy Description
Are you a confident, customer-focused individual with a passion for theatre and live events?
We’re looking for a Box Office Assistant to join our dynamic team at the heart of the Assembly Hall Theatre. This is a fantastic opportunity to deliver exceptional customer service while contributing to the commercial success of our venue.

• Providing outstanding customer service via phone, email, and in-person
• Supporting sales targets through upselling and proactive engagement
• Encouraging and assisting customers in using digital platforms
• Delivering accurate reporting to support the wider Culture team

• Promoting offerings across TWBC venues including the Literary Festival and Ice Rink

  What We’re Looking For:

• Experience or understanding of working in a customer-facing role

• A proactive, solutions-oriented team player
• Proficiency in IT, especially Microsoft Office
• Awareness of current and upcoming events at our venues
• Excellent written and verbal communication skills
• Ability to quickly build rapport with customers
• Confidence, tact, diplomacy, and empathy in customer interactions
• A positive, “can-do” attitude and excellent interpersonal skills
• Self-motivated and resilient under pressure
• Available to work evening and weekends across a 7-day working pattern