Closing: Wednesday, August 20, 2025 at 12:00pm
Reports To: Manager, Box Office
Mission: To create an environment that inspires a passion for student success.

DESIRED SKILLS AND QUALIFICATIONS

• A Post-Secondary education (diploma/degree) in a related field.
• Previous experience working in a box office setting.
• Cash & point of sales experience.
• Excellent customer service skills & strong interpersonal skills
• Ability to conduct cash transactions comfortably & accurately
• Ability to learn quickly and adapt
• Ability to successfully work in a team environment, as well as independently with limited supervision
• Ability to assist with planning, implementing, and monitoring several projects at a time.
• Ability to handle fast paced environment with many disruptions
• Ability to perform while remaining on your feet for long periods of time
• Demonstrate organizational & scheduling skills (including multi-tasking)
• Excellent computer skills; excel, data entry, website management, social media
• Availability to work non-traditional shifts, focusing on evenings and weekends
• Experience in other areas of Theatre Production considered an asset.
• Bilingualism (English & French) will be considered an asset.
• Valid First Aid & CPR Certificate (preferred).
• OWHSA/WHMIS/AODA completed upon hiring.

• Assist with the response of staff and client requests for information courteously and in atimely manner
• Communicate and meet with clients to ensure ticketing details are clear
• Track all outgoing and incoming ticket stock
• Liaise with the Theatre’s ticketing platform providers
• Process and track ticket sales, refunds, guest lists, comps, and exchanges
• Complete post-show ticket settlement forms to account for final ticket sales
• Handle and reconcile daily cash, debit, & credit card transactions
• Process Rental Invoice payments and Event Rental deposits
• Assist with building and maintaining of ticketing events and event web pages (including linking social media sites to ticketing platforms, & updating the internal booking system).
• Review all marketing material and event announcement information, and maintain all relevant marketing materials and posters (physical and digital)
• Troubleshoot any ticket scanner issues that arise
• Assist with day-to-day marketing tasks
• Train part-time box office staff
• Maintain the Box Office procedures manuals (inclusive of all platforms and equipment)
• Stay current on industry trends to help increase event ticket sales
• Ensure the cleanliness of the box office area, and that all equipment and supplies are stocked and up to date
• Maintain and update all Box Office forms (Ticket Tracking form, Pre-box Tracking form, Hearing Assist form, etc.)
• Other duties as assigned