Box Office Attendant

at  Pacific National Exhibition (PNE)

WHO WE ARE…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 108 year old, non-profit organization has an annual operating budget of $48 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be.
We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Ticketing Manager.
The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as, Concerts, Events, Tradeshows and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, than this is a perfect opportunity for you!

In your role as a Box Office Attendant, your primary accountabilities will be to:

• Conduct in-person and by-phone ticket sales using the Paciolan ticketing software which includes booking seats using a manifested seating map and ensuring patrons are informed of where their seat location is for their selected event
• Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updates
• Describe venue layouts and seating locations to patrons when answering inquiries
• Balancing and accounting for cash and charge/debit receipts for daily sales transactions
• Entering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessary
• Organizing and distributing “will call” tickets and conducting light administrative duties
• Call customers to advise of event changes and/or cancellations as required
• Perform other related duties as assigned